Program Coordinator – Crisis & Transitional Housing Services

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The Program Coordinator will lead the daily operations of a community-based crisis and transitional housing program located in East Patchogue. This role is pivotal in ensuring that all services delivered support recovery, safety, empowerment, and the overall well-being of individuals facing mental health challenges. The Program Coordinator will oversee staff supervision, service delivery, compliance monitoring, and program development to foster a trauma-informed, client-centered environment that promotes stability and growth.

Key Responsibilities:

• Oversee and coordinate direct care and short-term crisis respite services provided by program staff.
• Conduct weekly one-on-one and team supervisory meetings, including clinical oversight and documentation review.
• Deliver ongoing training and support to team members to ensure high-quality service delivery.
• Perform intake interviews, screenings, and assessments for potential program participants.
• Support efforts to maintain full program occupancy by managing the intake, documentation, and admission processes.
• Review and monitor client records and documentation for accuracy, completeness, and timely submission.
• Provide in-person and on-call crisis intervention support as needed.
• Ensure program adherence to regulatory standards set by NYS Office of Mental Health, LIHTC, and other oversight bodies.
• Collaborate with property management to maintain facility safety, cleanliness, and functionality.
• Serve as a liaison with community organizations, health providers, and other external stakeholders.
• Guide staff and residents through critical situations, making appropriate community referrals and connections.
• Assist with coordinating staff schedules, including per diem and relief staff.
• Participate in hiring, performance evaluations, and, when necessary, disciplinary actions.
• Step in to provide direct services in times of staff shortages or turnover.
• Adapt work hours to meet the needs of the program, including occasional evenings or weekends.
• Uphold and enforce agency policies and procedures at all times.
• Stay up to date on all required certifications, training, and agency compliance mandates.
• Perform other duties as assigned by the Program Director.

Required Qualifications:

• Master’s degree in Social Work, Mental Health Counseling, Rehabilitation Counseling, or a closely related field.
• Professional licensure (e.g., LMSW, LCSW, LMHC, CRC) preferred.
• Minimum of three (3) years of experience working in a mental health or supportive housing setting.
• Demonstrated leadership abilities, including experience supervising multidisciplinary teams.
• Strong verbal and written communication skills.
• Ability to assess complex situations, make sound decisions under pressure, and maintain client dignity.
• Experience working within a trauma-informed, recovery-oriented care model is highly desirable.

Supervisory Scope:

This position provides direct supervision to clinical and support staff, which may include Counselors, Service Coordinators, Behavioral Health Specialists, Recovery Specialists, and interns as designated by the Program Director.

At Goodwin Recruiting, we are committed to our core values and providing world class customer service. We are committed to helping our clients navigate and comply with the complex and ever-changing labor laws as well as help ensure that in every hiring decision, internally and with our client partners, that all viable candidates are considered, and the most qualified candidate is offered the role. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.

JOB ID: 159200

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Steven Fusaro

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