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We are a steadily growing, fast-paced skincare distribution company seeking a Customer Service Assistant to join our dynamic team. In this role, you will be the frontline support for our customers, managing interactions across multiple communication channels—including phone, email, live chat, and social media. Your responsibilities will focus on providing exceptional service, resolving inquiries efficiently, and ensuring a positive customer experience that aligns with our brand values.
Customer Service Responsibilities:
- Work to resolve customer complaints and issues by problem-solving.
- Manage customer orders, including taking orders over the phone or online, entering them into the system, tracking shipments, and updating customers on their order status.
- Record Keeping: Maintaining detailed records of customer interactions is vital. This helps in tracking recurring issues, identifying trends, and improving service delivery. Customer Service Assistants are often required to log calls, update customer profiles, and document resolutions in customer relationship management (CRM) systems.
- Providing Feedback: By interacting with customers daily, Customer Service Assistants gather valuable insights into customer preferences and common issues. They are responsible for communicating this feedback to relevant departments to enhance product offerings and service delivery.
Qualifications:
- Clear Communication
- Willingness to cross train
- Problem-solving skills
- Detail-oriented
- Basic knowledge of CRM software and google suite
- High School Diploma or GED
At Goodwin Recruiting, we are committed to our core values and providing world class customer service. We are committed to helping our clients navigate and comply with the complex and ever-changing labor laws as well as help ensure that in every hiring decision, internally and with our client partners, that all viable candidates are considered, and the most qualified candidate is offered the role. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.
JOB ID: 159022
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Amie Quimby