IT Support Specialist (Salesforce Experience)
Recruiting Partner: Dylan Minton
Decatur, Georgia | IT | Fully Remote | $45,000 to $55,000 | Job ID: 159001
Job Summary
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Job Title: Remote IT Support Specialist (Salesforce Experience)
Overview:
We’re hiring a Remote IT Support Specialist to support our fully remote team. This role focuses on user support, basic Salesforce administration, and maintaining IT systems. Ideal candidates are problem-solvers who are comfortable working independently in a remote environment.
Responsibilities:
- Provide remote IT support for hardware, software, and connectivity issues.
- Manage Salesforce user accounts, permissions, and troubleshoot basic platform issues.
- Handle support tickets, resolve or escalate issues, and maintain documentation.
- Assist with onboarding and offboarding remote employees (accounts, licenses, access).
- Support remote security best practices (MFA, password management, endpoint protection).
- Track IT assets and user access across systems.
Requirements:
- 2+ years in an IT support role, preferably remote.
- Salesforce experience (user setup, permissions, basic admin tasks).
- Strong troubleshooting and communication skills via chat, email, and video.
- Comfortable using remote support and ticketing tools.
Preferred:
- Salesforce Administrator Certification or pursuing it.
- Experience with Microsoft 365, Salesforce, and Zoom.
At Goodwin Recruiting, we are committed to our core values and providing world class customer service. We are committed to helping our clients navigate and comply with the complex and ever-changing labor laws as well as help ensure that in every hiring decision, internally and with our client partners, that all viable candidates are considered, and the most qualified candidate is offered the role. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.
JOB ID: 159001
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Dylan Minton
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Additional Information
At Goodwin Recruiting we are committed to our core values. We take our value, Dedicated to Diversity, Equity & Inclusion, very seriously and will never discriminate against a candidate or client based on any protected classes. Our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, sexual orientation, gender identity, national origin, veteran or disability status, or arrest or conviction record has no bearing on whether he, she, or they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.
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Additional Information
At Goodwin Recruiting we are committed to our core values. We take our value, Dedicated to Diversity, Equity & Inclusion, very seriously and will never discriminate against a candidate or client based on any protected classes. Our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, sexual orientation, gender identity, national origin, veteran or disability status, or arrest or conviction record has no bearing on whether he, she, or they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.
