Director of Premium Services

Recruiting Partner: Charles Frede

Boston, Massachusetts | Food & Beverage & Lodging | Not Remote | $110,000 to $125,000 | Job ID: 157063

Job Summary

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Qualifications:

Bachelor’s degree or equivalent experience required
5–10 years of recent leadership experience in premium services, hospitality, or food & beverage
Proven experience managing union employees in a large-scale operation
Prior Director or Assistant GM level experience preferred
Significant experience in stadium, arena, or high-volume event venues
Strong financial acumen with responsibility for P&L (up to $25M)
Exceptional communication skills with clients, senior leadership, and team members
Ability to lead, coach, and mentor large teams across suites, club levels, and catering
Ability to work in a fast-paced, dynamic environment with complex operational demands

Responsibilities:

Lead all aspects of premium services including suites, clubs, and upscale concessions
Manage and develop a team of 6 salaried managers and a large hourly staff
Collaborate with the Director of Catering to deliver high-end event experiences
Maintain strong client relationships and ensure premium guest satisfaction
Develop new concepts and strategies to grow revenue within premium spaces
Partner with the General Manager on business development and long-term planning
Oversee union employee relations and ensure adherence to labor standards
Drive operational excellence through training, innovation, and service delivery

Compensation & Benefits:

Competitive Salary: $110,000 – $125,000
Bonus Potential
Full Health, Dental, and Vision Benefits
Paid Time Off & Sick Time
Relocation Assistance
Opportunities for growth within a national portfolio

This is a key leadership opportunity at one of the most iconic venues in the country. If you are a driven hospitality professional looking to lead a world-class premium services operation, we invite you to apply today.

At Goodwin Recruiting, we are committed to our core values and providing world class customer service. We are committed to helping our clients navigate and comply with the complex and ever-changing labor laws as well as help ensure that in every hiring decision, internally and with our client partners, that all viable candidates are considered, and the most qualified candidate is offered the role. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.

JOB ID: 157063

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Charles Frede

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Additional Information

At Goodwin Recruiting we are committed to our core values. We take our value, Dedicated to Diversity, Equity & Inclusion, very seriously and will never discriminate against a candidate or client based on any protected classes. Our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, sexual orientation, gender identity, national origin, veteran or disability status, or arrest or conviction record has no bearing on whether he, she, or they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.