Customer Service Agent

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Our client is seeking a Customer Service Agent who is licensed in Property and Casualty insurance to supplement their growing team. The most qualified candidates will be passionate about delivering high-quality customer interactions and enjoy working in the insurance industry.

Customer Service Agent Compensation and Benefits:

• Annual salary between $65k-$75k
• Bonus and/or commission opportunities
• Health, dental, and vision insurance
• Paid Time Off (PTO) plan
• Holiday pay

Customer Service Agent Requirements:

• Active FL Property and Casualty insurance license
• At least two years of customer service or insurance account management experience
• Strong understanding of property and casualty insurance compliance, documentation, and CRM systems
• Excellent communication and interpersonal skills

Customer Service Agent Responsibilities:

• Serve as the primary point of contact for clients, handling policy inquiries, coverage changes, claims assistance, and billing questions via phone, email, or in person.
• Manage policy servicing tasks, including renewals, endorsements, cancellations, and maintaining accurate client records in agency management systems.
• Monitor policy expirations and proactively coordinate renewals to ensure continuous coverage.
• Collect and organize information for new business and renewal quotes; liaise with underwriters and carriers to secure competitive options and prepare professional insurance proposals.
• Ensure compliance with industry regulations, carrier guidelines, and internal procedures while staying current on policy form changes and regulatory updates.
• Collaborate with producers and account executives, supporting administrative functions and client follow-ups. Participate in team meetings, training, and cross-training initiatives.

At Goodwin Recruiting, we are committed to our core values and providing world class customer service. We are committed to helping our clients navigate and comply with the complex and ever-changing labor laws as well as help ensure that in every hiring decision, internally and with our client partners, that all viable candidates are considered, and the most qualified candidate is offered the role. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.

JOB ID: 158406

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Kim Dennee

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